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Analytics and Reporting

Make strategic decisions based on accurate
on accurate data.

Banner Analytics and Reporting

Analytics and Reporting

Make strategic decisions based on accurate on accurate data.

Banner Analytics and Reporting

Visualize all indicators in one place

Successfully manage your operation by visualizing in depth all the operational and business data of your contact center. Analyze productivity indicators, updated in real time, for each channel and all channels together, in integrated dashboards. Reduce operating times, meet committed service levels and improve the quality of service by accessing complete customized reports that reveal the business opportunities hidden in each interaction.

Energize your operation with business intelligence

Ensure the profitability of your operations by making strategic decisions based on accurate data. inConcert provides you with panoramic and also specific reports, with agent performance data, operational metrics in each channel and the level of customer satisfaction. Apply advanced Speech Analytics technology and obtain valuable information from conversations, which will be inputs to innovate and improve your processes.

Do you have doubts or questions?

Arrange a consultation session with an expert and find out
how inConcert can help your company.

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From analysis to action

Detect opportunities to improve your contact center operation and take immediate action to materialize them, from the same platform. inConcert allows you to combine analytics with strategic monitoring and configuration functions in a single tool, which groups, processes and presents data in a structured, simple and real-time way.

Do you have any doubts or questions?

Coordinate a consultation session with an expert.

Do you need
more information?

Access product literature,
articles, ebooks and more.

MORE INFORMATION
Do you have any doubts
or questions?

Coordinate a consultation session
with an expert.

LET'S TALK
Do you want to see inConcert in action?

Request a live demo or more information
about our products.

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