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Integration with business systems and applications

Everything you need for the operation of your Contact Center
integrated into a single solution.

Banner Integration with business systems and applications

Integration with business systems and applications

Everything you need for the operation of your Contact Center integrated into a single solution.

Banner Integration with business systems and applications

Native business applications

Your contact center platform is not an island. It works in conjunction with business applications to carry out the different processes of the company: marketing, sales, collections, customer service. inConcert offers natively integrated business applications to solve all your customer service processes from a single omnichannel solution.

Integration with third-party applications or systems

If you need to integrate the omnichannel contact center platform with third-party applications or systems or your own, inConcert provides you with the most complete integration capabilities in the industry. It consolidates multiple applications into one and brings together the data residing in the various information systems for more efficient agent management.

Do you have doubts or questions?

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how inConcert can help your company.

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Application creation

Do you need a 100% customized application for your management? Create your own applications, web forms and IVRs in a very simple way, natively integrated to the contact center. inConcert provides you with tools to design graphically, quickly and without the need to program code, the applications that your business requires: customer service, order taking, sales, collections, surveys, reservations and many other functionalities.

More productivity in your operations

Multiply the power of your contact center, thanks to inConcert's specialized tools to optimize your workforce, increase revenue and reduce costs. Take your operation to a new level with Workforce Management, Quality Management, Speech Analytics and omnichannel bots technologies that are already natively integrated into the contact center platform.

Do you have any doubts or questions?

Coordinate a consultation session with an expert.

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more information?

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articles, ebooks and more.

MORE INFORMATION
Do you have any doubts
or questions?

Coordinate a consultation session
with an expert.

LET'S TALK
Do you want to see inConcert in action?

Request a live demo or more information
about our products.

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