Everything you need for the operation of your Contact Center
integrated into a single solution.
Everything you need for the operation of your Contact Center integrated into a single solution.
Your contact center platform is not an island. It works in conjunction with business applications to carry out the different processes of the company: marketing, sales, collections, customer service. inConcert offers natively integrated business applications to solve all your customer service processes from a single omnichannel solution.
If you need to integrate the omnichannel contact center platform with third-party applications or systems or your own, inConcert provides you with the most complete integration capabilities in the industry. It consolidates multiple applications into one and brings together the data residing in the various information systems for more efficient agent management.
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how inConcert can help your company.
Do you need a 100% customized application for your management? Create your own applications, web forms and IVRs in a very simple way, natively integrated to the contact center. inConcert provides you with tools to design graphically, quickly and without the need to program code, the applications that your business requires: customer service, order taking, sales, collections, surveys, reservations and many other functionalities.
Multiply the power of your contact center, thanks to inConcert's specialized tools to optimize your workforce, increase revenue and reduce costs. Take your operation to a new level with Workforce Management, Quality Management, Speech Analytics and omnichannel bots technologies that are already natively integrated into the contact center platform.
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