Reduce operating costs, eliminate waiting in line and provide 24-hour service, every day of the year, with omnichannel bots, virtual assistants and IVR applications tailored to your needs. Empower your customers with intelligent and efficient self-service strategies, from interactive systems that respond to text commands to sophisticated chatbots that interpret natural language using artificial intelligence.
Use bots in all channels where your customers chat: your website, Facebook, Twitter, WhatsApp.... Integrate these automated interactions with all the conversations handled by your agents via phone, email or chat. inConcert helps you program how the bot will behave in each customer service scenario, according to the user's intentions, and train it to perform active and accurate learning.
Combine the power of voice with the efficiency and availability of a bot by implementing cognitive voice portals and intelligent IVR applications. Instead of a rigid menu of options, give your callers conversational attention, where they can resolve simple transactions on their own.
Increase conversions and optimize your workforce by contacting customers and prospects in a proactive and automated way. Deliver a personalized customer experience throughout the entire lifecycle through automatic WhatsApp and SMS notifications, smart voicemails and automated marketing campaigns.
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