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Quality and Speech analytics

Extract valuable information from every interaction
and ensure the quality of your operations.

Banner Quality and Speech analytics

Quality and Speech analytics

Extract valuable information from every interaction and ensure the quality of your operations.

Banner Quality and Speech analytics

Voice and screen recording

Keep a reliable record of everything that happens in your contact center, whether you need to record all calls to comply with regulations or record some to control the quality of your operation. inConcert provides you with a powerful simultaneous voice and screen recording system, integrated into the contact platform. It also records interactions across digital channels and links conversations to customer service history. Easily access recordings from anywhere, and apply advanced analytics to continuously improve your operation.

Speech analytics with artificial intelligence

Get the valuable data stored in every conversation, cost-effectively and quickly. inConcert provides you with advanced speech analytics technologies, with natural language understanding and emotion detection, to evaluate the conversations you want. It detects compliance with service policies, scores each interaction and identifies opportunities for improvement and training, without having to listen and transcribe conversations one by one.

Do you have doubts or questions?

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how inConcert can help your company.

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Optimize quality management

Deliver service that exceeds customer expectations and ensure adherence to service standards with intelligent quality control solutions. With inConcert, monitor interactions in real time and schedule audits to improve your operation's performance. Evaluate that your agents' skills are aligned with standards of excellence, and detect possible operational failures to prevent them from training plans, in all customer service processes.

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more information?

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or questions?

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with an expert.

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about our products.

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