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Workforce optimization

More productivity, without sacrificing quality.

Banner Workforce optimization

Workforce optimization

More productivity, without sacrificing quality.

Banner Workforce optimization

Manage your staff in the most efficient way.

Take care of your company's most valuable resource: your agents. Motivate your team, optimize their work and raise the quality of service with a native Workforce Management solution, integrated to your contact center. Achieve the perfect balance between workload, agent staffing and service levels. Eliminate idle time and get more resource availability without overloading operators, using sophisticated predictive analytics to organize work according to expected demand in different possible operating scenarios. The result: happier customers, agents and shareholders.

Improve productivity

Empower your agents by giving them tools to improve their performance and serve better in the same time. inConcert gives you a set of features designed to increase team productivity, from predictive dialing systems and intelligent query distribution, to canned responses, knowledge bases and speech analytics. Optimize your agents' time and your customers' experience with transactional chatbots, IVRs, virtual assistants and automatic notifications.

Do you have doubts or questions?

Arrange a consultation session with an expert and find out
how inConcert can help your company.

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Visualize everything that happens in your contact center

Ensure compliance with committed service metrics across all contact center channels with powerful omnichannel monitoring and training tools. Collaborate with agents in real time by giving them support when they need it, without customers noticing. Plus, analyze call and screen recordings as part of the quality audit process; or to spot opportunities for improvement and training on specific cases, from wherever you are.

And if you have a remote team of agents as a way to monetize your operations, inConcert provides you with telework supervision and management solutions to ensure excellent results also from a distance.

Do you have any doubts or questions?

Coordinate a consultation session with an expert.

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more information?

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articles, ebooks and more.

MORE INFORMATION
Do you have any doubts
or questions?

Coordinate a consultation session
with an expert.

LET'S TALK
Do you want to see inConcert in action?

Request a live demo or more information
about our products.

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